Online Presence Builder will be available to customers with a website hosting package. If you are not a hosting customer, please call us to learn about your website options.

No. Your existing website will not change or be affected. Only after you design and publish a new website with Online Presence Builder will your existing one be replaced.

If you built your website using EasySiteWizard Pro, this application will no longer be available six months following your platform upgrade. Your live website will not be affected, but you will lose the ability to manage or make changes to your EasySiteWizard website once this application is sunsetted. We recommend taking this opportunity to launch a responsive new website that looks great across devices.

If you would like to keep a copy of your previous website, we suggest downloading a backup copy using FTP or the File Manager Pro application.

If you built your website using EasySiteWizard Pro, this application will no longer be available after March 1, 2017. Your live website will not be affected, but you will lose the ability to manage or make changes to your EasySiteWizard website once this application is sunsetted. We recommend taking this opportunity to launch a responsive new website that looks great across devices.

The Online Presence Builder application was built with ease of use in mind. When you first log into the Portal, click on the Websites tab and select Get Started to launch Online Presence Builder. You can select a new design from a selection of stylish new designs created by professionals (remember, you can change your design at any time). Customizing your site is as easy as dragging and dropping your elements onto the page. Select elements from the left-hand menu (for example a heading, text or image), drag and drop it onto your web page, and double-click to edit the element.

We’ve included a user guide to help guide you through the process of upgrading your website using the new Online Presence Builder application. For helpful tips, see our Guide "Upgrading your Existing Website to Online Presence Builder".

No – Online Presence Builder uses responsive design to automatically adapt your site to render on every device: desktop, mobile or tablet. There’s no need for you to spend the time developing a separate mobile-friendly site. Your website will automatically adapt to the device your visitors are using, with the important details front and center. When designing and editing your website, you can preview how it looks on desktop, tablet or mobile view.

Yes, you can change your design at any time. Select Design in the tool to view the available designs. You also have the option to preview how existing content will look with the new design before making the change.

Not at this time. We built the new Online Presence Builder application with fresh new designs that are SEO-friendly.

We’ve included a user guide to help guide you through the process of upgrading your website using the new Online Presence Builder. For helpful tips, see our Guide "Upgrading your Existing Website to Online Presence Builder".

Once you choose a design template, you can easily copy and paste text and upload your existing images into the new builder. You might take this opportunity to refresh your content and make sure your details are up to date. When you’re finished, you’ll have revamped site that works on every device.

Your Control Panel, where you manage your services, has been upgraded to our new account management Portal. This upgrade includes a new look and feel, as well as improved navigation to access what you need to manage your website and other services.

To take a tour of your new Portal, log in at the same link beginning on your upgrade date with your existing username and password.

Log in at your regular account link with your username and password.

Visit your account login page and provide your username. If you need to reset your password, select the Forgot password? option. A link to reset your password will be emailed. Once logged in, you can edit your username, email address, password and other details in your account settings.

If an email is included in your plan, you can create and manage email accounts when you log into the Portal by selecting Add an Email from your Quick Access menu on the home page, or by selecting Advanced Tools > Email > EasyMail Setup.

There are a variety of ways you can access your mail: through Webmail on your desktop or mobile devices, through a desktop email client (like Microsoft Outlook or Mac Mail) or through an email client on your mobile devices.

If you need detailed, step-by-step instructions on how to set up your email in an email client, open the EasyMailSetup in the Apps section, click Launch and select Help from the top-right corner of the window.

Going forward, you will be able to access your website activity using the Analytics application. To start tracking your website activity, click the Analytics tile in Portal and add your desired domain(s).

Your legacy raw data will still be available through Log Manager, however the WebStats application will no longer be available to view the data in a graphical interface.

When an application is “sunsetted,” it means that the application will be available to existing customers for a period of time after upgrading to Portal. When the sunsetting period is over, support will no longer be offered for that application and it will no longer be accessible from Portal. Your website and any related functionality of a sunsetted application will continue to work; however, you will no longer be able to manage the features from the sunsetted application. It is highly recommended that you switch to the “upgrade recommendation” during the sunsetting period.

For a full list of applications that will be sunsetted from your Control Panel and/or hosting package, please refer to this document: Full List of Sunsetted Applications.

If your published website uses features or functionalities from an application being sunsetted, your published site will not be affected. At the date the application is sunsetted, application tiles (icons) will be removed from your new control panel, the Portal, and you will lose access to the application to manage your published services. It is highly recommended that you switch to the application “upgrade recommendation” before the end of the sunsetting period.

After March 1, 2017, if your website was built using EasySiteWizard Pro, you will no longer be able to access the application to make edits to your existing website. To make edits, you will need to rebuild your website using the Online Presence Builder application.

Your published sites will be unaffected.

We’ve included a user guide to help guide you through the process of upgrading your website using the new Online Presence Builder, see "Upgrading your Existing Website to Online Presence Builder."

Your existing website will be overwritten once you publish your new website using Online Presence Builder. If you would like to keep a copy of your previous website, we suggest downloading a backup copy using FTP or the File Manager Pro application before publishing with Online Presence Builder.

Depending on your package, some users will have access to WordPress Installer, an application found within Advanced Tools in the Portal. Simply launch WordPress Installer, and follow the wizard to install WordPress for your Online Presence Builder website.

Some users may have to manually install third-party applications, such as WordPress. To manually install WordPress follow these instructions. The instructions will be very similar for installing other third-party applications.

1. Begin by downloading the WordPress app package to your computer ( http://wordpress.org/download/).
   
   
2. Upload the WordPress app package to your hosting account using FTP or File Manager Pro.
• To use File Manager Pro, launch File Manager Pro, found in Advanced Tools.
• Click to open the folder to which you'd like to upload files (public.html). Create a new folder to upload and/or extract your WordPress files. The folder name you use will be used as the URL for your blog or webpage.
• Click Upload on the top toolbar.
• Click Browse (some web browsers will have Choose File instead).
• Select the file on your computer that you wish to upload.


3. Most blog applications including WordPress store data in a database, so you will need to create a database using MySQL Manager and make note of the database name, username and password.
• Access MySQL Manager through Advanced Tools.
• If you haven’t yet, you will first need to create a user.
• Select the user you would like to use to create the database, and log in.
• Select: Create > Database and enter a name for your database (e.g., wordpress).
• Select Build Query > Run Query.
• You should now see your new database in your list of databases.


4. Next you will need to configure the installation file for WordPress: wp-config-sample.php.
• In the Advanced Tools section click the File Manager Pro icon.
• Click public_html to expand the folder.
• Click the folder containing the Wordpress. If the folder is zipped, click Extract to extract the files, and then select the extracted folder.
• Locate the wp-config-sample.php file, and right-click on the file, select Rename and change the name of the file to wp-config.php. Click the Rename File button.
• Right-click on the wp-config.php file and select Edit as Text. When the file opens, look for the following information:
• define('DB_NAME', 'database_name_here');
  
  /** MySQL database username */
  define('DB_USER', 'username_here');
  
  /** MySQL database password */
  define('DB_PASSWORD', 'password_here');
  
  /** MySQL hostname */
  define('DB_HOST', 'localhost');
  
  
• Replace database_name_here with the name of the database you created (above in Step 3).
• Replace username_here with the username of the database you created.
• Replace password_here with the password of the database that you created.
• Replace localhost with the DB Host of the database that you created (you can find this in MySQL Manager under the DB Host column).
• When done editing, click the Save button, then close the file.


5. Open a new browser window and go to the installation page to run the installation script. Depending on where you installed the script, you will find it at either of the following URLs:
   
   http://yourdomain.com/wp-admin/install.php
   
   http://yourdomain.com/blog/wp-admin/install.php
   
   Replace “blog” with the name of the folder where you uploaded and/or extracted your WordPress files in File Manager Pro.
   
   Be sure to replace yourdomain.com in the example above with your actual domain name.
   
   You should now see a WordPress installation wizard, beginning with a prompt to select your language, followed by “Welcome to the famous five-minute WordPress installation process!”


6. Complete the Installation
   
   Click Install Now and you should be taken to the final screen, showing the following message: Success! WordPress has been installed. You can now log in and manage your WordPress webpage. Your WordPress page will be live at http://yourdomain.com/blog, where “blog” is the folder where you uploaded and/or extracted your WordPress files in File Manager Pro.